Free shipping on orders over $75
SHIPPING & RETURNS
SHIPPING POLICY
At Lumiere By Alisa, we offer shipping services to our customers. Our candles are shipped with the utmost care and attention to ensure that they reach you safely. We currently offer free shipping on all orders above $50, and a flat rate of $5 for all other orders. Please allow 3-5 business days for processing and shipping. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
RETURN & EXCHANGE POLICY
We take pride in the quality of our candles and want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your order, please contact us within 14 days of receipt to arrange for a return or exchange. All returns or exchanges must be in their original condition and packaging. Shipping costs for returns or exchanges are the responsibility of the customer. We do not offer refunds on shipping costs. If you have any questions or concerns about our return or exchange policy, please do not hesitate to contact us.